Managing the Unexpected

High Reliability develops an organization’s strengths through individual actions.
Shared attitudes fill the gap between organization and the individual to determine High Reliability.


"These techniques show how to enable another person's thinking and empowerment to achieve greater results faster.  I've have been using the techniques therein with family, friends, and coworkers for a few months now.  Now instead of"giving fish" I am truly "teaching fishing."  I don't do the thinking, they do.  I don't have the answers, they do.  If they are working with their own answers, then I don't have to worry too much about buy-in. All the while, I become more engaged, a better listener, more empowering, and a better leader overall." - Mark Drejza

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