Managing the Unexpected

High Reliability develops an organization’s strengths through individual actions.
Shared attitudes fill the gap between organization and the individual to determine High Reliability.

Conference Article

Grouping For Solutions: Increasing Organizational Reliability by Bringing Academicians and Practitioners Together - Ontario, CA, USA

2006/04/2

Karlene Roberts, PhD, began to see the need to bring practitioners from disparate industries together for discussion of the common elements and principles of HRO. Dr. Roberts observed that HRO could serve numerous industries but that some industries might place emphasis on different organizing principles than another to reach the same level of high reliability. She realized that impediments to implementation existed but seemed to have a commonality, separated only by language. Ron Perkin, M.D, and Daved van Stralen, MD, had used science to support their practical model of critical care with great success in teaching it to resident physicians, nurses, respiratory care practitioners, and paramedics. John Mace, MD, Chairman of the Department of Pediatrics, Loma Lind University School of Medicine, had described this approach as the "Blue-collar Ivory Tower." This became the approach used for the Ontario conference, to combine practitioner with academician, blending them for a presentation of the practical science of HRO.

Conference Handout

Agenda

Participant List

Conference Notes:

Intermediate Approaches to High Reliability: Advanced Concepts on Reliability	Gerard Koenig, Robert Bea, Karl Weick
Safety Overview	Peter Angood
The Basics of High Reliability Organizations: Making Your Organizations Safer and More Effective	Dennis Kowal, Anthony Hare
Creating and Sustaining Change	Michael Harrison, Christopher Hart, Michael Rosenblatt, Bert Slagmolen
High Reliability Across Worlds: Comparing Military and Civilian Communities	Tony Hare, Robert Burg, Dennis Kowal, Joe Martin
High Reliability in Highly Unlikely Places	Robert Bilicke, Carol Baker Briggs, Racquel Calderon
HRO and Community Emergency Services	Margaret Parker, Matt Gross, Gary Provensal, Jim Holbrook, Don Hiett, Joe Martin
HRO Conference Notes (Saturday-Tuesday)	Tracy Thompson's Conference Notes
Implementing and Sustaining Change	John Carroll, Douglas Padgett, Charles Taylor, Jeffrey Cooper
Lessons Learned from Catastrophe: How Organizations Responded to Hurricane Katrina	Robert Bea, Charles Cowley, Carolyn Merritt, Skip Skivington, Rick Scheider
Opening Plenary Sessions	Peter Angood, Bruce Matthews
Bibliography of Articles and Resources	DFCI Patient Safety
Reliability from the Ground Up: Working With Users to Implement Reliability Standards	Don Hiett, Gary Provensal

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