Managing the Unexpected
High Reliability develops an organization’s strengths through individual actions.
Shared attitudes fill the gap between organization and the individual to determine High Reliability.
May 21-23, 2012
Supported by The Joint Commission, the San Bernardino Group, and Strategic Reliability, LLC
What does High Reliability look like? How will we know it when we see it? Numerous groups are moving toward High Reliability yet we do not discuss its attributes nor do we describe what its absence looks like before a crisis or catastrophic event. We do not have an accepted means to measure degree of reliability as we approach it.
In industry or service, in nearly every sector of our lives, lay people and experts alike say organizations and systems must improve their Productivity, Quality, Resilience, and Safety (the PQRS of High Reliability). To do this, much is heard about culture, types of culture, and the need to change or improve culture of an organization.
What we do not discuss with sufficient clarity is the means by which we change culture. We do not discuss methods we can use for new cultures to penetrate and diffuse throughout the organization. We do not know how to keep this change both self-sustaining and self-improving (or self-correcting?).
- What does a High Reliability Organization look like and how do we measure High Reliability?
- How do operations, the active interaction between personnel and problems within the organization, define High Reliability?
- What part do attitudes, the favor or disfavor or certain objects and principles, have in shaping behaviors and subsequent beliefs?
- How can we develop a Reliability Seeking Organization?
- Are there unifying principles that make it possible to learn from other industries?
- What are the measures of High Reliability?
We will discuss these questions and share solutions across industries at the Seeking Reliability through Operations and Attitudes Conference next May, 2012. The conference will work toward identification of unifying principles, describing the attitudes found in High Reliability Organizations, and describe how it is the routine operations that lay the groundwork preparing for the unexpected.
In 2003 the High Reliability Organizing workshops group, a part of the San Bernardino Group, started the first series of inter-industry workshops to combine practitioners and academicians. This is the fifth in the series of High Reliability Organizing workshops developed by early HRO practitioners and academicians with the San Bernardino Group. The workshops are directed toward developing and refining the field of high performance in high-risk industries. Because the participating industries span levels of tempo and technology we can separate human performance and social interactions from performance within a specific industry. This allows wider application of High Reliability Organizing principles toward Reliability Seeking behaviors.
The High Reliability Organizing Workshop is the conference for meeting academics, HRO veterans, and fellow students of HRO from diverse industries who share practical steps to help your organization move toward High Reliability. The High Reliability Organizing Workshop draws from pioneers in the field dedicating the program to academics, practitioners, operators, students, and novices, for effective learning and implementation of High Reliability methods and active High Reliability organizing.
Mark R. Chassin, M.D., F.A.C.P., M.P.P., M.P.H.,
President, The Joint Commission Chicago, Illinois
We welcome the submission of abstracts reporting original scholarly research or primary experience in the codification, implementation, or practical application of the principles of high reliability to increase the performance and reliability of organizations. We invite submissions covering a broad range of solutions and experiences.
For those who have conducted research into the application or implementation of High Reliability.
For those who have personally experienced High Reliability, as success or failure, to describe the situation, principles, and outcome.
A shorter version of Primary Experience presented on a poster for those new to the field and who seek comment from the larger High Reliability community.